"You don't realize how emotional it is of an experience until you visit the Reflecting Pool memorials where the world trade centers stood. I went to the top of the Empire State Building yesterday, and looking down, I couldn't help but imagine what those individuals felt when they had to make a choice to jump or burn. Looking into the pools and reading the names is an experience I recommend to everyone. It's very real and very difficult to comprehend and also very heavy. It's impossible to sit here and watch the family members of those lost cry and not cry with them. It's an emotional, but eye opening experience."